Connect network gtl customer service. To request a refund of pre-paid funds from GTL, contact GTL Customer Service at 1-866-230-7761; hold or press 0 for the operator. GTL Customer Service website: www. Learn more today. Contact GlobalTel customer support to get help with your order or ask us a question. Box 911722, Denver, CO 80291-1722 General GTL Issues Contact Form We now provide the opportunity to contact our Customer Support team through our online inquiry process. International customers needing assistance with accounts should contact GTL Customer Service via email at AdvancePayInternational@gtl. Plus, your AdvancePay account is only linked to your phone number, so you have control over how the funds are used. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link May 27, 2022 · ConnectNetwork is your resource for connecting with incarcerated loved ones. net to request an account to be set up for international communication. The tablets allow your loved ones access to Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Then, select the “MAKE DEPOSIT” button under “Trust Fund. com AdvancePay is our most convenient phone service connecting friends and family members to inmates. One of the most important things to help inmates feel connected to the outside is regular communications with family and friends. It’s simple, easy, and View some of our most frequently asked questions for immediate help with our inmate calling service. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link To set-up an account, contact GTL at 1-800-483-8314 or online on the ConnectNetwork website. If you are inquiring about an account setup or issue with your current telephone, e-messaging, video visitation or other Our Trust Fund service allows you to easily and securely deposit money directly into an inmate's commissary account. Mail If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below. Video visits are video chat conversations available at your facility lobby, from your personal computer and now, at select facilities, on the Visit Now Android app. All transactions conducted at Jan 5, 2022 · To better reflect its mission and vision, GTL is now ViaPath Technologies. Contact our customer support team if you still have questions. m. Get information and a list of the ConnectNetwork services available at a facility. . One such company uses the acronym "PCS" (Prison Call Solutions Inmate Family and Friends - Payment Support Contact Form You can contact our Customer Support team through our online inquiry process. Need to reset your password? Please review the help section for details. Transformative technology and service to help break the cycle of incarceration. Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. The types of payment and deposit services that you can use to support inmates include: Trust Fund Our most Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. (GTL), GTL. com, (2) Install the ConnectNetwork mobile app (Android or iOS) on your mobile device, (3) Call 800-483-8314 to use the automated system or speak to a live agent, (4) Use a GTL installed kiosk (where available), (5) Make a deposit at your local Western Union, or (6) Mail a check or money order made payable Conveniently connect with your inmate loved one over the internet through at-home video visits or on-site video visits. Need Help? For Customer Service Inquiries, please contact: 877-650-4249 | odrccustomerhelp@gtl. AdvancePay TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. O. Contact ConnectNetwork via phone or email for customer service, technical support and other issues. This will allow you to submit your payment questions online and have a Customer Service Representative contact you with a resolution. For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. READY TO GET STARTED? Create Account Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Don’t worry, your daily experience with our products and services won’t change, and you’ll be able to continue creating impactful connections with your incarcerated loved one. gtl. Now you can post and share photos as well as send messages from your Android device to inmate contacts at select correctional facilities. 516. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Jan 1, 2023 · Need Help? For Customer Service Inquiries related to any of services listed above except for VSA, please contact the ViaPath CDCR-dedicated customer service team at 1-866-607-6006. Communicate easily with your loved one today. GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. com Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 Mail payments to the address listed on the GTL billing invoice: AdvancePay Service Dept. connectnetwork. I see why the agents act in such a way, just look at the leadership. Friends and family members must first contact our GTL International Customer Service Department at AdvancePayInternational@GTL. Receive calls, send messages, deposit money and schedule visits today. All transactions conducted at Sign in to schedule and manage upcoming visits with your inmate. The free calls are applied to the first two calls made by the inmate at the time the free calls are provided. All transactions conducted at Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. GTL o ers a variety of ways for inmates and friends and family members to pay for telephone calls. 00 of my cash app card and did not put it on my connect network account was posted on Aug 15, 2023. GTL strives to process refunds within 30 days (and after verifying initial payment method), and typically within 60 days, at the latest. We make it easy and convenient for you to communicate with and NOTE: DO NOT SEND ANY CREDIT CARD NUMBERS using this form. com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. net. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. com TouchPay customers: 866-204-1603 support@touchpaydirect. , unless there are security or As part of the GTL family, Connect Network offers communication services to you and your loved one. Q: WHAT IS ADVANCEPAY ONECALL? A: With AdvancePay OneCall (APOC) you can choose to accept and pay for a single call, without the need to set up or fund an AdvancePay prepaid account. If you wish request this information, please click here accountinformationrequest. When your loved one or friend calls you, simply follow the instructions from the automated system to pay for that one phone call on the spot. Customers needing assistance with accounts should contact GTL Customer Service via email at AdvancePayInternational@gtl. Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349. Sign in to schedule and manage upcoming visits with your inmate. Standard AdvancePay prepaid phone rates will apply. We are here to help! A refund can be obtained by calling customer service at [877-650-4249]. Regardless of financial situation, all incarcerated individuals will now be able to connect for free on a weekly basis with offers such as a free phone call of up to five minutes weekly at Yes, GTL offers every inmate two free, 5-minute calls per month. ConnectNetwork has an average consumer rating of 1 stars from 25 reviews. Whether that communication is via phone, in person, or electronically… we know that inmates appreciate connecting with their loved ones as often as possible. Quick connect allows you to quickly pay for a phone call with your credit card. To view how-to instructions or frequently asked questions, visit our Help section. and not affiliated or associated with Global Tel*Link Corp. Unlike collect calls, AdvancePay helps you save time and money by allowing you to fund your phone account ahead of time so you don’t have to pay for each call as they come in. Just call 1 (866) 516-0115. Follow these instructions to learn how. GTL offers several secure and reliable ways to deposit funds to your AdvancePay prepaid phone account. For information regarding receiving phone calls and blocking phone calls, current rates, pre-payment, calling a cell phone, or any other related phone questions, please call GTL Customer Service. ConnectNetwork offers a full suite of communication services so that Is this your first experience here? Welcome! ConnectNetwork is a one-stop resource for connecting and communicating with your loved ones. Submissions to this form are not encrypted and could be viewed by others on the internet- please do not submit any sensitive information via this form. With PIN Debit prepaid phone accounts, inmates can pay for their own calls, and call any phone numbers allowed by their facility. A: Contact the GTL AdvancePay Service Department and press “0” to speak with a GTL representative to request a refund. Thank you, INDOC and GTL Please be advised that this information is being sent on behalf of the Indiana Department of Correction. us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). With video visits, our state-of-the-art system allows inmates, friends, family and loved ones to enjoy more personal, longer and more frequent visits. net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" GTL’s ConnectNetwork brings together incarcerated individuals with their family and friends – and keeps them together – when it matters most. This will allow you to submit your refund questions online and have a Customer Service Representative contact you with a resolution. to 7 p. The tablets allow your loved ones access to ConnectNetwork is excited to offer tablets to inmates at select facilities across the country. Telephone Calls for Inmates The Inmate Telephone System allows only outgoing inmate calls. Using your inmate’s ID number, you can quickly and easily leave a secure voicemail without having to contact the facility. Opting to accept a Quick Connect call is simple when your loved one or friend chooses to call you via Quick Connect. With our free Visitation Scheduling service, you can book a date and time to visit your loved one at their facility. A: There are several options to choose from: (1) Visit us online at www. Use the buttons in the upper right to create a new account or simply sign in if you’re an existing customer. Global Tel*Link (GTL) manages the system. Contact Customer SupportEmail: support@connectnetwork. Inmates cannot receive incoming telephone calls. Jul 8, 2024 · Call ConnectNetwork by GTL customer service faster, Get Support/Help, Pricing Info and more. ConnectNetwork is excited to offer tablets to inmates at select facilities across the country. com Calling us at 1-866-607-6006 Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. to 11 p. GlobalTel. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. We sincerely apologize for any inconvenience this may cause as we work to improve our financial services. Apr 16, 2019 · CANNOT provide customer service support on any services provided by these companies or any issues that you may encounter with them. ConnectNetwork is part of GTL, the corrections industry’s most trusted technological solution provider. Create an Account – You must have an account to use ConnectNetwork’s communication and payment services. Whether you’re looking to send an inmate money, fund items like entertainment or educational content, or make required payments, ConnectNetwork offers several ways for you to help. May 27, 2022 · ConnectNetwork is your resource for connecting with incarcerated loved ones. Our products and services are designed especially for inmates, friends and family. This will allow you submit your non-payment related questions to us and have a Customer Service Representative contact you with a resolution, minimizing your waiting time through our call center. Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service: (866) 230-7761 Fax Number: (251) 473-2802 Hours of Operation:Monday-Friday, 7 a. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. How to Put Money in an Inmate’s Trust Account Sign In (or create an account) Once you have added your inmate, select the “+” icon next to their name to expand the page. All transactions conducted at Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. com website. ” Enter the dollar amount that you would like to send to your inmate’s trust fund in Use the buttons in the upper right to create a new account or simply sign in if you’re an existing customer. All transactions conducted at If an inmate calls a customer who does not have a GTL direct bill account, the automated system will call the number and leave a message to call GTL to set up a direct bill account in order to receive collect calls on their cell phone. See all the best ways overall to get in contact with ConnectNetwork by GTL ASAP. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. Attitude reflects leadership and it shows. Have questions? We are always ready and happy to assist you. com You need to sign in or sign up before continuing. 0115 or fill out the form below Oprima aquí para Español This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. You can select the date, time and location that is most convenient for you. Our Messaging service lets you send messages to inmates in just a few simple steps. Account Support Contact Form Please contact our Customer Support team through our online inquiry process. Helpful Customer Service For questions regarding your account or transactions Call 1. GTL can also provide our “Frequently Asked Questions” document, rate tables, and a list of countries where customers can contact GTL Customer Service via telephone (along with dialing instructions) by NOTICE TO PRISONERS, FAMILY MEMBERS AND FRIENDS WARNING: Regarding Telephone Service Providers The Michigan Department of Corrections' vendor for prisoner telephone service is Global Tel*Link Corporation (GTL). In most cases GTL must be contacted to initiate any service, including personal and legal calling Telephones are available to inmates from approximately 7:30 a. The only way you can be sure you’re dealing with GTL ConnectNetwork is by… Contacting us through our website www. , Central To learn more about our E-Message services please visit the Postal Service page. GTL’s ConnectNetwork® is the one-stop resource for friends and family members to connect with their incarcerated loved ones. Major credit cards accepted are Visa, MasterCard, Discover and American Express. GTL can also provide our “Frequently Asked Questions” document, rate tables, and a list of countries where customers can contact GTL Customer Service via telephone (along with dialing instructions) per an email request to Customer Service Information AdvancePay Accounts: (800) 483-8314 Websites: Connect Network or GTL Customer Service: (866) 230-7761 Fax Number: (251) 473-2802 Hours of Operation:Monday-Friday, 7 a. ViaPath places a high priority on customer satisfaction. Our bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. We aim to make the process of communicating with loved ones easy. Communicate easily with your loved ones by purchasing message credits and sending messages. Tablets GET STARTED Please note: To make a Trust Fund or PIN Debit deposit via our automated phone system, be sure to reference the Site ID listed above. Please provide as much detail as you can to help us resolve your inquiry. Contact us FRIENDS AND FAMILY Looking to connect with your loved one on ConnectNetwork? Get in touch with our 24/7 customer support team. ConnectNetwork services include: Whether you are looking to receive phone calls, schedule a visit, send messages, or deposit funds, setting up your ConnectNetwork account is the first step: Sep 8, 2020 · To that end, we have now expanded that program to all GTL customer facilities with communication solutions (phones, messages, or video visitation). Please contact IDOC with any questions or comments that you might have. Inmate Voicemail Stay connected and let your loved ones know you care with ConnectNetwork’s Inmate Voicemail service. Mar 3, 2023 · The latest review GTL took $25. How do I use GTL’s phone services? To accept calls, family members and friends must have an AdvancePay prepaid phone account with GTL’s ConnectNetwork. We are ready to help you now with representatives standing by. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. ADDITIONAL SERVICES The following services are being piloted and will be rolled out on an ongoing basis. Availability may vary. Send messages, make deposits, and share photos with our FREE Android app! The GettingOut Android mobile app is the easiest way to stay connected with an incarcerated loved one or friend. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link An alternative to collect calls. A: For questions about blocked numbers or billing problems, please call GTL Customer Service at 800 483 8314. A refund can be obtained by calling customer service at 866-516-0115. Tablets offer specialized content and services for inmates to use during their stay at correctional facilities (where available). com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link If you're having trouble logging in, please contact (800) 646-6283. Best of all, visits are confirmed instantly! Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. To message, send payments or apply to visit an offender click HERE. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products. to 10:00 p. , Central Saturday and Sunday, 8 a. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. If an individual wishes to purchase phone time (for themselves or an offender), they may do so by using the services offered through ConnectNetwork. Our three video visit options offer onsite visits, and remote visits through Depositing money by phone is a convenient way for your inmate to receive money immediately. 866. For general questions about GTL services, contact their Customer Service line: (877) 650-4249. All transactions conducted at ConnectNetwork. For Customer Support: GTL/DSI customers: 877-650-4249 support@connectnetwork. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Feb 10, 2022 · TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Make life easier on the inside for your loved ones. , P. These high-tech devices are similar to common handheld tablets, but are made exclusively by GTL. Best of all, visits are confirmed instantly! Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. A refund can be obtained by calling customer service at [866-516-0115]. ConnectNetwork. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Dec 29, 2024 · Horrible Customer Service Horrible Customer Service, No Skills on dealing with the public at all! They lack integrity very unprofessional,the supervisor's attitudes are worse than the Customer Service agents. Telephone Services The North Carolina Department of Adult Correction has a contract with ViaPath/GTL to provide phone service for offenders to communicate with families and friends. Edit photos, add filter effects to enhance images, send messages, post Refund Inquiry Contact Form Please contact our Customer Support team through our online inquiry process. Inquire Today Contact Details Interested in receiving a proposal, scheduling a product demonstration, or requesting a brochure? Contact GTL’s Sales and Marketing team by calling 844-269-1981 or selecting either “Sales” or “Marketing” in the contact form below. aomz bmeuos nqk bilbff jtogqt jftdbw ppe qepft jfgd biwdkxer